How can companies effectively balance the need for cutting-edge technology with the importance of maintaining a user-friendly experience for employees and customers when implementing new systems or software?

Companies can effectively balance the need for cutting-edge technology with maintaining a user-friendly experience by involving end-users in the decision-making process and gathering feedback throughout the implementation. Prioritizing user experience in the design and functionality of new systems or software can help ensure seamless adoption and usage. Providing training and support for employees during the transition period can also help mitigate any potential challenges and ensure a smooth integration of new technology. Ultimately, a balance between innovation and usability is key to driving successful adoption and maximizing the benefits of new systems or software for both employees and customers.