How can businesses effectively balance the need for cutting-edge technology to enhance customer experience with the potential risks and challenges that come with implementing new digital innovations?

Businesses can effectively balance the need for cutting-edge technology by conducting thorough risk assessments and developing robust cybersecurity measures to safeguard against potential threats. They should also prioritize ongoing training and education for employees to ensure they are equipped to handle new technologies effectively. Additionally, businesses can establish clear communication channels with customers to gather feedback and address any concerns related to new digital innovations. By taking a proactive and strategic approach to implementing new technologies, businesses can enhance customer experience while minimizing risks and challenges.