How can companies effectively balance the use of innovative technology to enhance customer experience with maintaining a human touch and personalized interaction in their communication with both customers and remote employees?

Companies can effectively balance the use of innovative technology by using it to streamline processes and improve efficiency, while still prioritizing personalized interactions with customers and remote employees. This can be achieved by leveraging technology such as AI and chatbots for routine tasks, allowing employees more time for personalized communication. Additionally, companies can implement training programs to ensure employees are equipped with the skills needed to provide a human touch in their interactions. Regular feedback from customers and employees can also help companies fine-tune their approach to strike the right balance between technology and human interaction.