How can organizations strike a balance between leveraging advanced technology to enhance efficiency and maintaining a personalized, human-centered approach to customer service in today's digital age?

Organizations can strike a balance by using technology to streamline processes and improve efficiency while still prioritizing human interaction and personalized service. This can be achieved by investing in training for employees to enhance their customer service skills and ensuring that technology is used to enhance, not replace, human interaction. Additionally, organizations can utilize data analytics to better understand customer needs and preferences, allowing for more personalized interactions. Ultimately, the key is to integrate technology in a way that enhances the customer experience rather than detracts from it.