In what ways can companies strike a balance between utilizing technology for efficiency in onboarding processes and maintaining a personalized, human connection with customers?

Companies can strike a balance between utilizing technology for efficiency in onboarding processes and maintaining a personalized, human connection with customers by incorporating automation for repetitive tasks like data entry and paperwork, while reserving human interaction for more complex or emotional aspects of onboarding. They can also use personalized communication tools like video calls or chatbots to provide a more human touch during the onboarding process. Additionally, companies can gather feedback from customers on their preferred level of technology usage and adjust their approach accordingly to ensure a seamless and personalized experience.