How can businesses ensure that their use of technology in the onboarding process does not compromise the personal touch and human connection that customers value in their customer experience?

Businesses can ensure that their use of technology in the onboarding process does not compromise the personal touch and human connection by incorporating personalized messages and interactions throughout the process. They can also provide opportunities for customers to interact with real people through live chat or video calls to address any questions or concerns. Additionally, businesses can use technology to streamline administrative tasks, allowing employees to focus more on building relationships with customers. Regular feedback and communication with customers can also help businesses understand their needs and preferences, ensuring a more personalized experience.