How can companies ensure that the use of technology in collecting customer feedback for employee evaluations does not compromise the personal touch and human element in the assessment process?

Companies can ensure that the use of technology in collecting customer feedback for employee evaluations does not compromise the personal touch and human element by incorporating a combination of automated surveys and face-to-face interactions. This allows for a balance between efficiency and personal connection. Additionally, providing training to employees on how to interpret and respond to feedback collected through technology can help maintain a human touch in the assessment process. Finally, encouraging open communication and transparency in the feedback process can help employees feel valued and supported, despite the use of technology.