How can companies ensure that the implementation of technology for collecting and analyzing customer feedback does not compromise the personal touch and human connection essential for effective employee evaluations and performance improvement?

Companies can ensure that the implementation of technology for collecting and analyzing customer feedback does not compromise the personal touch and human connection by integrating technology as a tool to enhance, not replace, human interaction. They can also provide training and support to employees on how to effectively use technology to gather feedback while still maintaining a personal connection with customers. Additionally, companies can encourage open communication and feedback from employees on how technology is impacting their ability to connect with customers and make adjustments accordingly. Finally, regular check-ins and evaluations can help ensure that the personal touch and human connection remain a priority in employee evaluations and performance improvement processes.