How can CX ambassadors ensure that they are effectively utilizing cutting-edge technology to enhance customer experience without losing the personal touch that is crucial for building emotional connections with customers?

CX ambassadors can effectively utilize cutting-edge technology by incorporating it strategically into their customer experience strategy, focusing on enhancing rather than replacing human interaction. They should use technology to streamline processes, gather data on customer preferences, and personalize interactions. To maintain the personal touch, CX ambassadors should prioritize training their team on how to use technology to enhance, not replace, human interactions and to connect with customers on an emotional level. By balancing technology with personalization, CX ambassadors can create a seamless and emotionally engaging customer experience.