How can businesses effectively balance the use of technology to collect and analyze customer feedback while still maintaining a personal touch in their CX strategies to ensure a human connection with customers?

Businesses can effectively balance the use of technology by leveraging tools like surveys, social media monitoring, and analytics to collect and analyze customer feedback. They can then use this data to personalize customer interactions and tailor their CX strategies accordingly. By incorporating personalized communication, empathetic responses, and human touchpoints in their customer interactions, businesses can ensure a human connection with customers despite the use of technology. This balance between data-driven insights and human touch will help businesses build stronger relationships with customers and enhance their overall customer experience.