How can employees strike a balance between utilizing technology to enhance customer experiences without losing the personal touch that comes with face-to-face interactions?

Employees can strike a balance by using technology to streamline processes and gather customer data, which can then be used to personalize interactions. They can also leverage technology to provide efficient customer service through channels like live chat or social media. However, it is crucial for employees to still prioritize face-to-face interactions when appropriate, as they offer a personal touch that technology cannot fully replicate. Regular training on interpersonal skills and the importance of human connection can help employees maintain a balance between technology and personal interactions.