How can employees effectively balance utilizing technology to enhance customer service while still maintaining a personal touch and human connection with customers in today's digital age?

Employees can effectively balance utilizing technology by using it as a tool to streamline processes and provide quick responses to customer inquiries. They can maintain a personal touch by actively listening to customers, showing empathy, and offering personalized solutions. Encouraging face-to-face interactions, using video calls, and sending personalized emails can help employees connect with customers on a more personal level. Training employees on how to effectively use technology while still prioritizing human connection can also help strike a balance between the two in today's digital age.