How can remote employees effectively balance utilizing technology to enhance customer service while still maintaining a personal touch and human connection with customers?

Remote employees can effectively balance utilizing technology to enhance customer service by using tools like live chat, video conferencing, and CRM systems to provide efficient and personalized support. They can maintain a personal touch and human connection with customers by actively listening, showing empathy, and addressing their individual needs and concerns. It is important for remote employees to prioritize building relationships with customers through regular communication, personalized interactions, and going the extra mile to exceed customer expectations. By combining technology with genuine human interaction, remote employees can create a seamless and satisfying customer experience.