How can companies ensure that the implementation of technology and digital tools for internal communication does not lead to information overload or decreased personal connections with employees, ultimately impacting the overall company culture and customer experience?

Companies can ensure that the implementation of technology and digital tools for internal communication does not lead to information overload or decreased personal connections with employees by establishing clear communication guidelines and expectations. They can also provide training and support to help employees effectively navigate and manage the influx of information. Additionally, fostering a culture of open communication, feedback, and collaboration can help maintain personal connections and strengthen relationships within the organization. Regularly evaluating the impact of technology on company culture and customer experience, and making adjustments as needed, is essential to ensuring a balance between digital communication and personal connections.