How can companies effectively balance the use of technology in streamlining customer onboarding processes while still maintaining a human touch and personal connection with new customers?

Companies can effectively balance the use of technology in streamlining customer onboarding processes by incorporating personalized communication channels such as video calls or personalized emails. They can also utilize chatbots and AI to handle routine tasks, freeing up time for human representatives to focus on building relationships with customers. Additionally, companies can offer self-service options for customers who prefer a more hands-on approach, while still providing access to human support when needed. By combining technology with personalized interactions, companies can create a seamless onboarding experience that maintains a human touch and fosters a strong connection with new customers.