How can CX ambassadors effectively balance the use of technology and human interaction to create a seamless and personalized customer experience, particularly in situations where emotional support is needed?

CX ambassadors can effectively balance the use of technology and human interaction by utilizing technology for efficient communication and data analysis, while relying on human interaction for emotional support and empathy. They can personalize the customer experience by using technology to gather customer preferences and history, and then use human interaction to tailor their approach accordingly. In situations where emotional support is needed, CX ambassadors can use technology to provide resources and information, while offering genuine human connection and empathy to address the emotional needs of the customer. By combining the strengths of technology and human interaction, CX ambassadors can create a seamless and personalized customer experience that meets both the practical and emotional needs of the customer.