How can a CX Ambassador effectively balance the use of technology and human interaction to create a personalized and seamless customer experience?

A CX Ambassador can effectively balance the use of technology and human interaction by leveraging technology to gather customer data and preferences, and using this information to personalize interactions. They can also utilize technology to automate routine tasks, allowing more time for personalized human interactions. By combining technology with human touchpoints, CX Ambassadors can create a seamless experience that feels both efficient and personalized to the customer. Ultimately, the key is to use technology as a tool to enhance, rather than replace, the human element in customer interactions.