How can employees effectively balance the use of technology with human interaction to create a seamless and personalized customer service experience?

Employees can balance the use of technology with human interaction by utilizing technology to streamline processes and gather data, while still prioritizing face-to-face interactions for building relationships and providing personalized service. They can also use technology to enhance communication and responsiveness, but should always be mindful of the importance of human touchpoints in creating a positive customer experience. By integrating technology into their customer service approach in a thoughtful and strategic manner, employees can create a seamless and personalized experience that meets the needs and preferences of each individual customer.