How can businesses effectively balance the use of technology and human interaction to create a seamless and personalized customer experience?

Businesses can effectively balance the use of technology and human interaction by integrating technology to streamline processes and provide personalized experiences, while still maintaining a human touch through personalized interactions. This can be achieved by utilizing customer data to tailor interactions and personalize services, while also training employees to provide exceptional customer service and build relationships. By combining the efficiency of technology with the empathy and understanding of human interaction, businesses can create a seamless and personalized customer experience that meets the needs and preferences of each individual customer.