How can companies strike a balance between utilizing technology for cross-functional collaboration in CX-related roles and maintaining the human element of communication within their organization?

Companies can strike a balance by integrating technology tools that facilitate collaboration among different departments while also emphasizing the importance of interpersonal communication skills. They can encourage employees to use technology for efficient communication and information sharing, but also prioritize face-to-face interactions and personal connections. Training programs can be implemented to ensure that employees understand how to effectively use technology for collaboration while still maintaining the human touch in their interactions. Ultimately, a combination of technology and human communication skills can lead to a more cohesive and customer-focused organization.