How can companies ensure that their employees maintain a balance between utilizing technology to enhance customer experience and providing genuine human connections in their interactions with customers?

Companies can ensure their employees maintain a balance by providing training on how to effectively use technology to enhance customer experience while still emphasizing the importance of genuine human connections. Encouraging employees to personalize interactions and actively listen to customer needs can help create a more authentic experience. Implementing regular feedback sessions and monitoring customer satisfaction can also help employees understand the impact of their interactions and make adjustments as needed. Ultimately, fostering a customer-centric culture that values both technology and human connections can help employees strike a balance in their interactions with customers.