How can companies ensure that the use of technology in the onboarding process doesn't compromise the personal touch and human connection that is often crucial in creating a positive customer experience?

Companies can ensure that the use of technology in the onboarding process does not compromise the personal touch and human connection by incorporating personalized messages and interactions throughout the process. They can also utilize video calls or virtual meetings to add a face-to-face element to the onboarding experience. Additionally, providing opportunities for customers to ask questions and receive personalized support can help maintain a human connection. It is important for companies to strike a balance between technology and personal interactions to create a positive customer experience during onboarding.