How can companies ensure that their use of technology in onboarding new employees for CX goals does not detract from the human connection and personal touch needed for effective customer service?

Companies can ensure that their use of technology in onboarding new employees for CX goals does not detract from the human connection and personal touch by incorporating interactive training modules that simulate real-life customer interactions. They can also encourage mentorship programs where experienced employees can provide guidance and support to new hires. Additionally, regular check-ins and feedback sessions can help maintain open lines of communication and ensure that new employees feel supported and connected to the company culture. Finally, incorporating team-building activities and social events can help foster relationships and create a sense of belonging among employees.