In what ways can companies ensure that the use of technology in the onboarding process doesn't compromise the personal touch and human connection that is crucial for a positive customer experience?

Companies can ensure that the use of technology in the onboarding process doesn't compromise the personal touch and human connection by incorporating personalized messaging and interactions throughout the process. They can also provide opportunities for face-to-face interactions or live chats with representatives to address any questions or concerns. Additionally, utilizing technology to streamline administrative tasks can free up more time for employees to focus on building relationships with customers. It is important for companies to continuously gather feedback from customers to ensure that the technology is enhancing, rather than detracting from, the overall customer experience.