How can companies strike a balance between using technology to streamline the collection and analysis of customer feedback for employee evaluations, while also maintaining a human connection in the feedback process to ensure meaningful and personalized feedback for employees?

Companies can strike a balance by implementing technology tools that automate the collection and analysis of customer feedback, making the process more efficient. However, they should also supplement this with regular one-on-one meetings between employees and managers to provide personalized feedback and foster a human connection. Training managers on how to effectively deliver feedback in a constructive and empathetic manner can also help maintain the human touch in the feedback process. Ultimately, combining technology with personal interactions can ensure that employee evaluations are both data-driven and emotionally supportive.