How can companies ensure that the implementation of technology for gathering and analyzing customer feedback does not compromise the personal touch and human connection that is often necessary for effective employee evaluations?

Companies can ensure that the implementation of technology for gathering and analyzing customer feedback does not compromise the personal touch and human connection by incorporating a balance of automated processes with human interaction. This can be achieved by using technology to streamline data collection and analysis, while still allowing for face-to-face interactions between employees and managers. Additionally, companies can provide training and support to ensure that employees feel comfortable and valued during the evaluation process, regardless of the technology used. It is also important for companies to regularly assess and adjust their technology systems to ensure they are meeting the needs of both employees and customers.