How can companies ensure that their use of technology in their CX awards program does not compromise the personal touch and human connection that is crucial for employee recognition and engagement?

Companies can ensure that their use of technology in their CX awards program does not compromise the personal touch and human connection by incorporating a balance of both digital and in-person interactions. They can also provide training to employees on how to effectively use technology to enhance recognition efforts while still maintaining a personal touch. Additionally, companies can encourage managers to regularly communicate with employees in person to show appreciation and recognition for their hard work. Lastly, companies can gather feedback from employees on their preferences for recognition and adjust their technology use accordingly to ensure a personalized and human connection.