How can employees effectively balance utilizing technology to anticipate and meet customer needs while still maintaining a personal touch and human connection in their interactions?

Employees can effectively balance utilizing technology and maintaining a personal touch by using technology to gather data on customer preferences and behaviors, allowing them to anticipate needs. They can then use this information to personalize interactions and provide tailored solutions. Additionally, employees should prioritize face-to-face interactions whenever possible to establish a human connection and build trust with customers. Regular training on communication skills and empathy can also help employees maintain a personal touch in their interactions while leveraging technology to enhance customer experiences.