How can companies balance the use of technology in creating remote customer experience rituals with maintaining a personal touch and human connection to ensure a truly memorable and satisfying customer experience?

Companies can balance the use of technology in creating remote customer experience rituals by incorporating personalized touches such as customized recommendations or personalized messages. Utilizing technology to streamline processes can free up time for employees to focus on building genuine connections with customers. Implementing virtual events or video calls can help maintain a human connection and provide a more personalized experience for customers. By combining technology with personalized interactions, companies can create a memorable and satisfying customer experience that feels both efficient and personal.