How can businesses strike the right balance between utilizing cutting-edge technology to enhance customer experiences and maintaining a human connection in their interactions?

Businesses can strike the right balance by using technology to streamline processes and provide personalized experiences, while also ensuring that there are opportunities for human interaction when needed. This can be achieved by integrating AI and automation to handle routine tasks, while reserving human touchpoints for more complex or emotional interactions. It is important for businesses to invest in training their employees to effectively use technology and maintain a human connection with customers. Regular feedback from customers can also help businesses understand where technology can enhance experiences and where human interaction is preferred.