How can companies effectively balance implementing new technology to enhance customer experience while still maintaining a personal touch and human connection with their customers in today's digital age?

Companies can effectively balance implementing new technology by ensuring that the technology serves to enhance, rather than replace, the human connection with customers. This can be achieved by using technology to streamline processes and provide personalized experiences, while still prioritizing human interaction where it adds value. Companies should also invest in training their staff to effectively use technology to improve customer experience, while also emphasizing the importance of empathy and emotional intelligence in customer interactions. Ultimately, the key to success lies in finding the right balance between leveraging technology for efficiency and maintaining a personal touch to build strong relationships with customers.