"How can businesses effectively balance incorporating new technologies to enhance the customer experience while also maintaining the personal touch and human connection that customers value?"

Businesses can effectively balance incorporating new technologies by leveraging them to streamline processes and provide more personalized experiences for customers. This can be achieved by utilizing customer data to tailor interactions and recommendations. However, it is crucial for businesses to also prioritize human interaction by training employees to provide exceptional customer service and creating opportunities for face-to-face interactions. Striking a balance between technology and human touch is key to creating a seamless and memorable customer experience.