How can businesses effectively balance the use of technology and emotional intelligence within their customer experience team to create a seamless and personalized customer journey?

Businesses can effectively balance the use of technology and emotional intelligence within their customer experience team by integrating customer relationship management systems that provide data-driven insights while also training team members in empathy and active listening skills. This combination allows for a personalized customer journey that leverages technology to streamline processes and emotional intelligence to connect on a human level. Additionally, businesses can implement feedback mechanisms to continuously improve their customer experience strategy and ensure that both technology and emotional intelligence are working harmoniously to meet customer needs.