How can businesses strike a balance between adopting cutting-edge technology to enhance the customer experience and ensuring that they are not overwhelming or alienating customers who may be less tech-savvy?

Businesses can strike a balance by offering technology options while still providing traditional methods for those less tech-savvy. They can provide training or support for customers who are unfamiliar with new technology. Additionally, businesses can gather feedback from customers to understand their preferences and tailor their technology adoption accordingly. It is important for businesses to communicate clearly and transparently about the technology they are implementing to ensure customers feel comfortable and informed.