How can companies balance the need for implementing new technology and digital tools for cross-functional collaboration in CX-related roles with the risk of potential information overload and communication breakdowns in the organization?

Companies can balance the need for new technology and digital tools by carefully selecting tools that align with their specific needs and goals. It is important to provide adequate training and support to employees to ensure they can effectively use the new tools. Regular communication and feedback mechanisms should be established to address any potential information overload or communication breakdowns that may arise. Additionally, companies should continuously monitor and evaluate the impact of the new technology on cross-functional collaboration to make necessary adjustments.