How can companies strike a balance between utilizing innovative technology for internal CX communication and ensuring that all team members, regardless of their tech-savviness, feel empowered and involved in the decision-making process?

Companies can strike a balance by providing training and support for team members to improve their tech skills and confidence. They can also create user-friendly platforms and tools that cater to different levels of tech-savviness. Additionally, involving team members in the decision-making process and seeking their feedback can make them feel valued and empowered. Ultimately, clear communication and transparency about the benefits of utilizing innovative technology for internal CX communication can help foster a culture of collaboration and inclusivity.