How can a team maintain a balance between utilizing cutting-edge technology and ensuring a seamless customer experience without overwhelming or alienating their customer base?

A team can maintain a balance between utilizing cutting-edge technology and ensuring a seamless customer experience by conducting thorough research to understand their customer base's preferences and technological capabilities. They can also gradually introduce new technologies and provide adequate training and support to customers to ease the transition. Regular feedback collection and analysis can help in identifying any issues or concerns and making necessary adjustments to maintain a positive customer experience. Additionally, clear communication about the benefits of new technologies and how they enhance the customer experience can help in preventing alienation.