In what ways can CX ambassadors strike a balance between utilizing emerging technologies for efficiency and preserving the personal touch and emotional connection in customer interactions?

CX ambassadors can strike a balance by using emerging technologies like AI and automation for streamlining processes and providing quick responses, while still incorporating personalized touches such as addressing customers by name and showing empathy. They can also leverage data analytics to understand customer preferences and tailor interactions accordingly, ensuring a more personalized experience. Additionally, providing training for ambassadors on how to effectively use technology while maintaining a human connection can help them strike the right balance in customer interactions.