In what ways can CX ambassadors strike a balance between utilizing emerging technologies to streamline customer interactions and maintaining the personal touch that customers value in their experiences?

CX ambassadors can strike a balance by leveraging emerging technologies such as AI and chatbots to automate routine tasks and provide quick responses, while still incorporating personalized touches through personalized recommendations, human interactions, and empathetic communication. They can also use data analytics to understand customer preferences and behaviors, allowing them to tailor interactions accordingly. Additionally, providing training to ambassadors on how to effectively use technology while maintaining a human touch can help ensure a seamless customer experience.