How can companies effectively balance the need for individual recognition in their CX awards program with the importance of fostering a culture of collaboration and teamwork among employees?

Companies can effectively balance the need for individual recognition in their CX awards program by implementing a combination of individual and team-based awards. This can involve recognizing individual achievements within a team context, and highlighting how individual contributions contribute to overall team success. Additionally, companies can foster a culture of collaboration and teamwork by emphasizing the importance of shared goals and mutual support in achieving CX excellence. By creating a culture that values both individual contributions and teamwork, companies can ensure that employees feel recognized for their efforts while also promoting a collaborative work environment.