How can CX Ambassadors strike a balance between personalizing their approach to each customer and upholding company policies and procedures when resolving customer issues?

CX Ambassadors can strike a balance by first understanding the company's policies and procedures thoroughly. They can then personalize their approach by actively listening to each customer's unique needs and concerns. By empathizing with the customer and finding creative solutions within the boundaries of company guidelines, CX Ambassadors can effectively address customer issues while upholding company standards. It is essential for CX Ambassadors to communicate transparently with customers about the limitations of company policies and work collaboratively to find mutually beneficial resolutions.