How can organizations strike a balance between fostering open communication through technology for cross-functional collaboration and preventing information overload among employees in different CX-relevant roles?

Organizations can strike a balance by implementing clear communication guidelines and tools that facilitate collaboration while also setting limits on the amount and frequency of information shared. They can encourage employees to prioritize and filter information based on relevance to their roles and provide training on how to effectively manage and organize incoming information. Additionally, creating cross-functional teams with designated communication leads can help streamline information flow and ensure that only essential information is shared with relevant team members. Regular feedback sessions can also help identify and address any issues related to information overload.