How can companies strike a balance between incorporating innovative technology into their onboarding processes and ensuring that it remains user-friendly for customers who may not be as tech-savvy?

Companies can strike a balance by providing clear and simple instructions for using the technology during the onboarding process. They can also offer alternative methods for those who may not be comfortable with the technology, such as in-person assistance or phone support. Additionally, companies can gather feedback from users to continuously improve the technology and make it more user-friendly for all customers. Overall, the key is to prioritize user experience and make the technology as intuitive and accessible as possible.