How can companies effectively balance incorporating innovative features into their onboarding technology while still ensuring a seamless and user-friendly experience for customers of all technological backgrounds?

Companies can effectively balance incorporating innovative features into their onboarding technology by conducting thorough user testing to ensure that the new features are intuitive and easy to use. They can also provide clear instructions and tutorials to help customers navigate the technology. Additionally, offering multiple support channels such as live chat or phone support can help customers of all technological backgrounds feel supported. Lastly, companies should regularly gather feedback from customers to identify any pain points or areas for improvement in their onboarding technology.