How can companies effectively balance the need for innovative technology solutions with the importance of ensuring user-friendliness for both employees and customers?

Companies can effectively balance the need for innovative technology solutions with user-friendliness by involving end-users in the design and testing process to ensure their needs are met. Additionally, companies can prioritize simplicity and intuitive design in their technology solutions to enhance user experience. Regular feedback and updates can also help companies adapt their technology solutions to meet changing user preferences and ensure continued usability. Ultimately, a user-centric approach that values both innovation and user-friendliness is key to successfully balancing these competing priorities.