How can organizations balance the need for innovative communication tools with the risk of information overload in order to maintain efficient cross-functional collaboration for internal CX initiatives?

Organizations can balance the need for innovative communication tools by carefully selecting tools that enhance collaboration without overwhelming employees with unnecessary information. They can also establish clear communication guidelines and protocols to ensure that information is shared effectively and efficiently. Regular training and support for employees on how to use these tools can also help manage information overload. Additionally, organizations can encourage a culture of open communication and feedback to streamline collaboration and prevent information overload.