How can businesses effectively balance the need for innovation in internal communication technologies with ensuring that all employees, regardless of tech proficiency, can utilize these tools to enhance customer experience and drive business growth in the rapidly evolving digital landscape?

Businesses can effectively balance the need for innovation in internal communication technologies by providing training and support for employees with varying levels of tech proficiency. This can help ensure that all employees are equipped with the skills needed to utilize these tools effectively. Additionally, businesses can implement user-friendly interfaces and provide ongoing education to help employees adapt to new technologies. By prioritizing accessibility and usability, businesses can enhance customer experience and drive business growth in the rapidly evolving digital landscape.