How can a company strike a balance between recognizing individual achievements through programs like "CX-Hero of the Month" while also promoting a strong sense of teamwork and collaboration among employees?

A company can strike a balance between recognizing individual achievements and promoting teamwork by ensuring that recognition programs like "CX-Hero of the Month" are transparent and inclusive. This means clearly communicating the criteria for recognition and involving team members in the selection process. Additionally, fostering a culture of appreciation where employees are encouraged to celebrate each other's successes can help reinforce the importance of teamwork. Providing opportunities for team-based rewards and recognition can also help reinforce the idea that individual achievements contribute to the overall success of the team.