How can a company balance the need for individual recognition with the importance of promoting a collaborative team environment in their "CX-Hero of the Month" program?

A company can balance the need for individual recognition with promoting a collaborative team environment in their "CX-Hero of the Month" program by highlighting team achievements alongside individual accomplishments. They can also incorporate team-based goals and rewards to encourage collaboration. Additionally, recognizing individuals within the team for their contributions to the overall success can help foster a sense of unity and appreciation. Finally, providing opportunities for team members to share their knowledge and expertise with others can further promote collaboration within the program.