How can companies strike a balance between recognizing individual achievements and promoting a team-oriented approach in their customer service recognition programs?

Companies can strike a balance between recognizing individual achievements and promoting a team-oriented approach in their customer service recognition programs by implementing a combination of individual and team-based incentives. This can involve recognizing top performers with individual awards while also rewarding collaborative efforts and teamwork. Additionally, fostering a culture of transparency and open communication can help employees understand how their individual contributions impact the overall success of the team. Providing opportunities for employees to participate in cross-functional projects and initiatives can also help reinforce the importance of teamwork in achieving shared goals.